Privacy Policy

We are committed to safeguarding your data and taking necessary steps to ensure your data stays secure. The following policy applies where we are acting as a data controller with respect to the personal data we hold from our clients, including sensitive data in the form of medical records.

We are required to collect sensitive personal data by law, and for medical insurance purposes. If you do not consent to providing us with that data, when requested, we may not be able to perform the services that you have asked for. We will only collect this data where necessary and take necessary steps to ensure this data is kept secure. We will only share your personal data with third parties where required and only with your written consent; for example, if we deemed it necessary for a second opinion from another medical expert.

You have the right to receive information about the personal data we hold on you. You can obtain a copy of the information we hold about you by contacting us on 07885 972 806 or sending an email to [email protected]. If you are concerned that any of the information we hold on you is incorrect, please contact us.

How we collect your data

We collect your data upon initial contact when enquiring for a treatment, and via the contact form on our website. When you are undergoing a treatment, we are required by our insurance company to take photographs before and after treatments. This data is kept secure and is not shared with anyone. If someone had a complication, we will seek separate consent to share your image with the manufacturer or other healthcare professionals.

Photographs taken for social media are completely separate and have a different consent form. No photographs will be shared without your consent, whether recognisable or anonymised.

What we do with your data

We archive your medical data, and refer back to it if you return for another appointment. It may also be referred to in correspondence with you. We run regular record-keeping audits by independent medical bodies.

We are a proud member of the British College of Aesthetic Medicine, and are required to do an annual survey and audit of our records. These are selected at random and any information sent is anonymised. We share demographics, statistics and they ensure our notes are written correctly (such as checking our records are written with a black pen).

How we protect your data

We store your data onsite, in locked premises, within locked boxes. Any online correspondence is encrypted and is kept secure by Google. Images taken for medical purposes are encrypted and kept on-site only. These images are not stored online.

How long we keep your data

We have a legal obligation to keep your medical information for 5 years. Any social media images which have been shared online, only with your consent, will be kept until we have been notified that the if you would like them removed.

Cookies

To help make your experience better when using our website, we use cookies. Most browsers allow you to view, manage, delete and block cookies for a website. Guidance on how to control cookies for common browsers are linked below.

• Google Chrome
• Mozilla Firefox
• macOS Safari
• Microsoft Internet Explorer

For more information about cookies, additional browsers and device types, please visit https://ico.org.uk/your-data-matters/online/cookies/

We use cookies to track page clicks, timings and other data which can help us improve your user experience. To achieve this, we use third parties. Please see below a list of cookies we use on our website:

We also tell Google to anonymise your personal data by removing part of your IP address. More information can be found here: https://support.google.com/analytics/answer/2763052

For more information about the cookie we use from CloudFlare, please follow this link: https://support.cloudflare.com/hc/en-us/articles/200170156-What-does-the-Cloudflare-cfduid-cookie-do-

For more information about the cookies we use from Google Analytics, please follow this link: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

Data Protection Officer

You can use our website contact form, telephone 01903 650788 or email [email protected]. Our Data Protection Officer is Benjamin Norman.

It is very important that the information we hold about you is accurate and up to date. Please let us know if your personal information changes by emailing: [email protected]

Complaints

If you want to complain about how we have used your personal data please send an email to [email protected]. You also have the right to complain to the Information Commissioner’s Office, the UK’s Data Protection Regulator. Please visit their website for further information: www.ico.org.uk.